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Disney Company Visit on 8 August

  • 1.  Disney Company Visit on 8 August

    Posted 07-30-2008 18:49

    The IM Division will be conducting a company visit with executives of Walt Disney & Co.  The event is scheduled for 8:00 AM on Friday, 8 August.

    We are filling up fast but have some space left.  The cost is $175.00 .... if you are interested and want to register please contact Eleanor Westney.  This is a reservation only event as we are limited in terms of capacity.  Please contact Eleanor if you are interested and want to register (EWestney@schulich.yorku.ca).  The agenda is below.

    Note that more information is always available on our website, including information about the conference and other events.

    http://division.aomonline.org/im/

    If you have any other questions please contact me via IMD_Chair@agsm.edu.au

    Prof. Timothy Devinney, IM Division Chair

    ******

    International Division Company Visit -The Walt Disney Company Event
    Disney's Grand Californian Hotel & Spa
    Sequoia A & B

    Agenda
    8:00    Welcome & Introduction to the Program - Mary Yoko Brannen
    8:07:   Introduction of Bruce Kimbrell, Program Facilitator, author of Walt Disney and You, and former Jungle Cruise skipper (28 year cast member). Bruce in turn introduces the remainder of the panel: Ray Sidejas, Operations Manager for Disneyland Resort Custodial Guest Services; Curt Sanders, Director of Resort Development; and Don Brown, Imagineering.
    8:15:   Opening Comments - Mary Yoko Brannen directs 1 question to each of the 4    
               panelists with follow up comments from the other panelists
    9:15:   Q&A session from the audience moderated by Mary Yoko Brannen
    10:15   Break
    10:30:  Depart for Disneyland – Bruce Kimbrell will lead the Company tour
    12:00   Tour complete, walk back to Disney's Grand Californian

    1.  How does Disney decide what needs to be replicated in all it's parks, where to renovate and add new attractions?
    2.  Are all the Disney parks across the globe organized the same way?
    3.  Disneyland has become a model for many corporations in how to develop a front-line staff that excels at "emotion work" – making deep connections with customers. What are the challenges of dong this successfully in different countries with different models of service?
    4. Disney has become a business school case exemplar of "synergy" across different lines of business. What is the role of the parks in Disney's cross-business synergies