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  • 1.  Call for Contribution

    Posted 02-24-2010 18:31
    Book Chapter Invitation

    Proposals Submission Deadline: March 15, 2010

    Full Chapters Submission: June 30, 2010

     

    Customer-Centric Knowledge Management:

    Concepts and Applications

     

    A book edited by Minwir Al-Shammari, University of Bahrain

     

    To be published by IGI Global:

    http://www.igi-global.com/requests/details.asp?ID=808

     

    Introduction

    The importance of customers for business firms has created tough 'rivalries' among competitors over acquiring new customers or retaining/expanding relationship with current ones. In particular, customer knowledge has been utilized as a key strategic resource and distinctive core competency to gain sustainable competitive advantage following the transformation of organizations from 'product-centric' to 'customer-centric' ones. The advancements in electronic and web-enabled systems coupled with accelerations in globalization, competitive environments, and changing customer's preferences have created new challenges as well as opportunities for leveraging customer knowledge (CK) competencies.

     

    Objectives

    Customer-Centric Knowledge Management (CCKM) is needed in order to build good customer relations, continue to serve each customer in his or her preferred way, and to maintain customer satisfaction and loyalty. It includes the management of processes and techniques used to collect information regarding customers' needs, wants, and expectations for the development of new and/or improved products/services.

     

    This book intends to address managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and to create a very significant academic value to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs).

     

    Target Audience

    This book seeks to offer audiences of business/IT academics and practitioners a refreshed and an enhanced view of research ideas in customer knowledge management.

     

    Recommended topics include, but are not limited to, the following:

    Customer Knowledge

    ·         Generation

    ·         Sharing

    ·         Implementation

    Customer–Centric Knowledge Management

    ·         Strategic Analysis

    ·         Design and Development

    ·         The Role of People

    ·         The Role of Technologies

    ·         The role of Processes

    ·         Delivery Channels

    ·         Supply Chains

    ·         Organizational Learning

    ·         Organizational Change

    ·         Communities of Practice/Creation

    ·         Performance Metrics

    ·         Project Management

    ·         e-Commerce

    ·         e-Governmental

    Submission Procedure

    Academics, researchers and practitioners are invited to submit on or before March 15, 2010, a 2-3 page chapter proposal clearly explaining the mission and concerns of his or her proposed chapter. Authors of accepted proposals will be notified on or before March 30, 2010 about the status of their proposals and sent chapter guidelines. Full chapters are expected to be submitted by June 30, 2010. All submitted chapters will be reviewed on a double-blind review basis. Contributors may also be requested to serve as reviewers for this project.

     

    Publisher

    This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the "Information Science Reference" (formerly Idea Group Reference), "Medical Information Science Reference" and "IGI Publishing" imprints. For additional information regarding the publisher, please visit www.igi-global.com. This publication is anticipated to be released in 2011.

     

    Important Dates

    March 15, 2010: Proposal Submission Deadline

    March 30, 2010: Notification of Acceptance

    June 30, 2010: Full Chapter Submission

    September 30, 2010:  Review Results to Authors

    October 30, 2010: Revised Chapter Submission

    November 15, 2010: Final Acceptance Notifications

     

    Inquiries and submissions can be forwarded electronically (Word document) or by mail to:

    Prof. Minwir Al-Shammari

    Director, Graduate Studies Program

    College of Business Administration

    University of Bahrain

    P.O Box 32038, Sakhir

    Kingdom of Bahrain

    Fax: (+973) 17-449-776

    Email: minwir@yahoo.com

     

    Please feel free to forward this CfCs to your colleagues and/or post-graduate students who might be interested in this subject.



  • 2.  Call for Contribution

    Posted 01-22-2014 12:51
    Joint Conference
    21th International Conference on Advances in Management (ICAM) &
    7th International Conference on Social Intelligence (ICSI)
    1574 Mallory Court
    Bowling Green, KY 42103, USA
    Email: 1990icam@gmail.com

    Dear Scholar,

    You are invited to present a paper(s) at the joint conference of the 21st
    ICAM and the 7th ICSI that will be held at Los Angeles Airport Hotel
    (www.losangelesairport.hilton.com) on July 16-19, 2014.

    1. You are invited to submit summaries of your papers (about 1200-1500
    words) to the conference website―ICAM1990.COM―on or before February 28,
    2014.

    2. Our annual scholarly journal, Current Topics in Management (Vol. 18,
    Transaction Publishers) will publish some papers from the conference. People
    who are not able to participate in the conference are invited to send their
    full papers to 1990icam@gmail.com as attached files. All papers must be
    prepared according to the APA style guide and will be double-blind reviewed.

    Afzal Rahim
    Life President, ICAM
    Editor, Current Topics in Management
    University Distinguished Professor of Management
    Hays Watkins Research Fellow
    Western Kentucky University
    Bowling Green, KY 42101, USA
    1990icam@gmsail.com
    afzalrahim.com